Returns and Refunds Policy

1. Product Returns
• Returns are only accepted for products that are unopened, unused, and have a manufacturing defect.
• Return requests must be made within 14 days of receipt of the product.
2. Refund Eligibility
• Refunds are issued only for products with a proven manufacturing defect. Refunds are not issued for products that have been used or opened.
• Return Processing: Refunds are processed to the original method of payment within 7 days of the approved return.
3. Reporting Issues
• To report an issue, please contact customer service within 3 days of receipt, providing detailed information and photos, if applicable.
4. Shipping for Returns
• Customers are responsible for the shipping costs of returning the product. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
5. Exchanges
• We only replace items if they are defective or damaged. To arrange an exchange, contact us at [email protected].
6. Order Cancellations
• Order cancellations are accepted only before the product is shipped.

These terms do not affect your statutory rights under the UK Consumer Rights Act 2015.

For any queries regarding returns, please contact [email protected].